TeamSupport

The integration between TeamSupport’s customer support software and ServiceNow offers real-time updates to facilitate and streamline internal communications for technology companies. Our native ServiceNow integration links support tickets in TeamSupport to incidents into the ServiceNow Incident Management solution for faster resolution, greater visibility, and better collaboration between multiple departments and divisions.For example, if you work with MSPs (managed service providers) or have an IT division that manages provisioning, you may find that there are times when your support agents need something from them in order to complete a support ticket. Rather than having to create another ticket and update two separate systems (TeamSupport and ServiceNow) agents can work in one system and get instant updates on incidents with no extra work. With the click of a button on the TeamSupport ticket the incident will be created and updated all in one place!How It WorksWhen you link a ticket in TeamSupport it instantly creates an incident in ServiceNowSync types, severity, company and contact, address, actions and comments, and other custom mapped fieldsUpdates on the ServiceNow incident update the TeamSupport ticket instantlyYou can sync both public (additional comment) and private (work note) actions from TeamSupport to ServiceNowAbility to customize which Ticket Types and Action Types are synced to ServiceNowKey FeaturesTeamSupport tickets link to ServiceNow incidentsLink a ServiceNow incident with multiple tickets in TeamSupportChanges in ServiceNow update TeamSupportActions and Comments are synced real-time between TeamSupport and ServiceNowSmooth and transparent line of communicationSaves your team a great deal of time so they can focus on customersWant to see everything our integration can do?

Products Products Support Ticketing Messaging & Live Chat Insights TeamSupport AI Benefits Integrations Omnichannel Support Self Service Support Mitigate customer churn Increase CSAT and NPS For Industries Software as a ServiceGet up and running with flexible integrations, automated workflows, and self-service support ManufacturingEfficiently manage customer inquiries, incidents, and service requests, all under one roof. PricingResourcesMy AccountAbout Products Products Support Ticketing Messaging & Live Chat Insights TeamSupport AI Benefits Integrations Omnichannel Support Self Service Support Mitigate customer churn Increase CSAT and NPS For Industries Software as a ServiceGet up and running with flexible integrations, automated workflows, and self-service support ManufacturingEfficiently manage customer inquiries, incidents, and service requests, all under one roof. PricingResourcesMy AccountAbout Book a Demo With TeamSupport Get ready to explore how TeamSupport can help you solve your most pressing challenges by: Making your team more efficientProviding better, faster resolutions for complex issuesManaging multiple support channels in one platformGathering actionable data from previous customer tickets and chat histories TeamSupport is trusted by industry leaders DIVE RIGHT IN Don’t Want to Wait? Get started now by taking a self-guided tour of our Ticketing, Messaging & Live Chat, and Insights solutions.

Double-edged sword, as the initial setup and customization can feel like navigating a labyrinth, often demanding specialized technical knowledge. This complexity contributes to another drawback - the cost. Starting at $50 per user per month, it's a significant investment, especially for smaller businesses.This leads us to the ideal user - enterprise-level organizations deeply rooted in the Microsoft ecosystem and with complex customer service needs. These businesses have the resources to navigate the initial learning curve and leverage the software's full potential, integrating it with existing systems and maximizing its robust features. For them, Dynamics 365 becomes a centralized powerhouse, streamlining operations and offering valuable insights to elevate customer service. However, smaller businesses or those seeking a simpler, more budget-friendly solution might find themselves better served elsewhere. Show more Freshdesk Front Gorgias HappyFox Help Scout HubSpot Service Hub Intercom Jira Jitbit Kayako LiveAgent LiveChat Salesforce Service Cloud ServiceNow TeamSupport WE DISTILL IT INTO REAL REQUIREMENTS, COMPARISON REPORTS, PRICE GUIDES and more...